30-Day Money-Back Guarantee
Full Refund Within 30 Days
Return any product within 30 days of delivery for a full refund of the purchase price, excluding shipping costs.
Return Eligibility
Eligible for Return
- Returned within 30 days of delivery
- Original packaging included
- Proof of purchase provided
- Product in resalable condition
Not Eligible
- Returned after 30 days
- No proof of purchase
- Damaged due to misuse
- From unauthorized sellers
How to Return a Product
Contact Us
Email hello@xlexironcrthon.world within 30 days with your order number and reason for return.
Get Authorization
Wait for return authorization and shipping instructions from our team.
Package Securely
Pack the product with all original materials in secure packaging.
Ship Product
Send to the address provided in your return authorization.
Return Shipping
Unopened Products
We provide a prepaid return shipping label for unopened products returned within 30 days.
Opened Products
You are responsible for return shipping costs on opened products or returns after 14 days.
We recommend using trackable shipping with insurance. We cannot guarantee receipt of untracked returns.
Refund Processing
Refunds are issued to your original payment method. You will receive email confirmation once processed.
Damaged or Defective Products
Received a Damaged Product?
Contact us immediately at hello@xlexironcrthon.world with photos of the damage. We will arrange a replacement or full refund at no cost to you.
- Report within 7 days of delivery
- Include photos of damage
- Free return shipping provided
- Fast replacement or refund
Order Cancellations
Before Shipping
Cancel anytime before shipment for a full refund. Contact us immediately with your order number.
After Shipping
Once shipped, orders cannot be cancelled and must be returned per this policy.
Need Help with a Return?
Our customer service team is here to assist you.
Email: hello@xlexironcrthon.world
Address: 350 Parnassus
Ave Ste 100, San Francisco, CA 94117, USA
Hours: Monday-Friday,
9:00 AM - 5:00 PM PST
Quick Answers
How long do refunds take?
5-7 business days after we receive your return, plus 5-10 days for bank processing.
Do you offer exchanges?
We do not offer direct exchanges. Please return for a refund and place a new order.
What if my package is lost?
Contact the carrier first. We will work with you but cannot guarantee refunds for lost packages after delivery confirmation.